SUMMARY

This position is responsible for coordination, oversight and provision of supportive services as needed, for Healing Transitions’ women’s emergency shelter.  The Women’s Shelter Services Coordinator will supervise case management staff, and may carry a small caseload when necessary.  This position is primarily on site 2^nd shift to serve in a leadership capacity, provide support for staff on duty, and assist with crisis management. This position is also responsible for data coordination, reporting and evaluation.

 

Position: Women Shelter Services Coordinator
Job Family: Emergency Shelter Services
Position Type: Full Time, Exempt
Reports To: Director of Emergency Shelter

ROLE REQUIREMENTS AND PREFERENCES

Required:

• Valid driver license and reliable transportation required
• At least one year of experience working with the homeless population is required

Preferred:

• A Bachelor’s Degree in Social Work or similar field is preferred.
• Experience in mental health/crisis intervention is preferred.

ESSENTIAL FUNCTIONS

• Supervision of all shelter services staff – case manager(s), and Recovery Engagement Specialists as needed. Ensure staff have the training, support, skills, and resources necessary to provide quality care.
• Assist with orientation and training of all shelter staff – especially around trauma-informed care, mental health, motivational interviewing, and assertive engagement
• Ensure compliance with all local, state and federal homeless services regulations and best practices, especially as they relate to funding
• Oversee data collection and documentation processes to ensure reporting requirements are met, and utilize data to inform best practices and evaluation
• Create and maintain a healthy environment that is trauma-informed and conducive to engagement
• Work to identify and reduce barriers to services, increase engagement and retention, and improve guest outcomes
• Establish, foster and maintain relationships with community partners

COMPENTENCIES

1. Leadership – This position will require strong leadership skills to motivate and engage employees. Individual will need to be able to role-model effective participant engagement skills as well as strong supervisory and management skills. Ability to work in a team environment with minimal supervision and ability to develop and maintain relationships with community partners and outside agencies.
2. Ethical conduct/practice – Be familiar with relevant Codes of Ethics and demonstrate a thorough understanding of boundaries and self-care. Understanding of and sensitivity to the needs of individuals experiencing homelessness.
3. Organized – Individual must be able to multitask and manage multiple projects concurrently in a fast-paced environment. Needs to have excellent organizational skills and keen attention to detail.  Must demonstrate ability to develop and maintain priorities and meet established deadlines.
4. Guest engagement – Individual must bring a passion for case management/homelessness and demonstrate willingness to take initiative. Must be non-judgmental, empathetic, genuine, and trustworthy.  Ability to work with people of diverse socio-economic and cultural backgrounds.
5. Communication – Individual must possess strong written and oral communication skills as well as facilitation and mediation skills. Ability to build rapport and collaborate effectively with guests, colleagues, and community partners.
6. Flexibility – Individual must be able to adapt to a changing environment, schedules, culture, and processes. Must possess creativity to advance our organization and humility to continually grow and learn from others. High level of flexibility and ability to prioritize appropriately in addition to critical thinking and problem-solving skills
7. Computer skills – Excel, Outlook, data entry and Microsoft

SUPERVISORY RESPONSIBILITY

This position is responsible for supervision of staff providing services for shelter guests.  This may include some shared supervision and coordination with other supervisory staff for Recovery Engagement Specialists.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions to this job. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hand to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

LANGUAGE SKILLS

Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from clients, or member of the community; and the ability to effectively present information to top management, public groups, and/or Board of Directors.

Good interpersonal skills and ability to use appropriate language with participants, staff and peers.

TRAVEL

This position requires travel to community engagements and or meetings.

COMPENSATION AND BENEFITS

This position is grant-funded and pays $50-$55K annually. Healing Transitions offers a unique professional work environment with opportunities for professional growth. Benefits include 403b match, and other various outside benefits.